This product is not available for British Forces Post Office deliveries
Returns information Changed your mind? Returning UK orders to Debenhams is free and easy. If for any reason you are not happy with your purchase, we offer a full refund or exchange within 28 days of delivery or collection – exclusions apply.
What products are excluded from the returns and refunds policy? Please check the individual product page(s) to confirm whether your item is eligible for return.
We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty:
We are also unable to offer an exchange or refund on orders where the product was damaged following acceptance on your behalf by the below location types:
Unfortunately for health and hygiene reasons we are unable to exchange or refund the following products:
Once the original packaging has been opened, Cosmetics/fragrance unless faulty.
Unless faulty pierced earrings and other pierced body jewellery.
We are also unable to refund the following products:
All multi-retailer brands including cosmetic brands can be sold elsewhere. Therefore when being returned without proof of purchase the item needs to be clearly identified as being Debenhams stock. An exchange or gift card will then be offered at the current or last price
Gift cards cannot be refunded
This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations further details of which are available from the local trading standard department or advice bureau.
